Recovering a Forgotten Password

If you are unable to access your account, due to a forgotten password, please follow the steps below to perform a self-service password reset. In order to use this feature, you must have configured your security questions the first time you changed your password.

Navigate to https://identity.iusd.org in your web browser. We generally recommend using Chrome on a Windows or Mac computer.

Click Forgot Username/Password.

Click Forgot My Password.

Please enter your username in the field.

Proceed through the prompts to answer your security questions.

After completing the security question prompts, please create a new password. We strongly advise creating a unique password that is not easily guessed, not shared between any other accounts (including personal accounts), and does not contain any personal information.

If you have any questions, submit a new ticket or email us at helpdesk@iusd.org.