ParentSquare for Parents: Troubleshooting for Notifications

What is the purpose of this tutorial?

The purpose of this guide is to assist Parent/Guardians with troubleshooting when the are not receiving notifications from ParentSquare.

Step 1:  Check your ParentSquare Account

Login to your ParentSquare account. Once logged in, click on your name in the top right, then click on My Account. If corrections to your email address or phone number listed need to be made, please contact the front office staff at your student’s school so the changes can be made.

Step 2:  Check your Notification Settings

While in your My Account page, click on Notification Settings on the left side of the screen. If the settings for email, text and/or app notifications are set to Off, please click on Instant or Digest so that you can receive the notifications in the medium selected.

• Instant Notification: Once the site sends out the notification, you will receive it.
• Digest Notification: This allows you to turn down the noise and receive a notification at the end of the day with links and information related to all of the content shared that day.
• School Alerts: Disabling this will turn off all notifications from Irvine Unified School District via the ParentSquare platform, except emergency alerts.
• Emergency Alerts: Emergency alerts cannot be disabled.

Step 3:  Email Troubleshooting

Please check folders in your email other than the Inbox - including Spam, Junk, Clutter, for emails from donotreply*@parentsquare.com. It is also recommended that you add the domain ParentSquare.com and the email address, donotreply*@parentsquare.com to your safe senders list in your email client (ex: GMail, Yahoo, aol, Hotmail etc.).

Step 4:  Text Message Troubleshooting

Please check your unknown senders messages for texts from the following numbers: 60710, 66458, 87366, and 36794. You can also text the word START to 66458 to resume receiving text notifications.

This document was created for Irvine Unified School District by the Information Technology Department.

Author:  MadisonThomsen@iusd.org  For technical assistance, please email helpdesk@iusd.org