WHAT IS THE PURPOSE OF THIS TUTORIAL?

The purpose of the tutorial is to show you how to combine or merge accounts in ParentSquare

You can combine your multiple accounts in ParentSquare. Cases where combining accounts makes sense include:

• User is a staff member and parent: combine staff account with personal parent account to access both with one login. All emails and phone numbers remain associated. Note: Staff must sign in with the email or phone number associated with their staff account.
• Parents share an email or home phone: their accounts will automatically link if they are listed with shared contact information.
• User is missing a student or school from their main account: they have a second account for student or school that can be merged. 

There are 4 ways to combine accounts:

1. From an invitation email
2. When verifying contacts
3. By using My Accounts
4. By requesting your password to be reset

Use Link on Email Invitation

1. Click link in email, Sign in to Combine Existing Account
   
   
   
   
2. Sign in to your other ParentSquare account.
3. Select name to use on your account and click Combine Accounts.
4. Your accounts are now combined. The next time you log in to ParentSquare, you can access your account using any* of the associated emails or phone numbers on your combined account. *Note: Staff must sign in with the email or phone number associated with their staff account.

Combine Accounts When Verifying Contacts

Web Browser

1. If you have more than one contact card, and click Yes, Merge This Contact on each card, your contacts will automatically be merged into one account. ParentSquare allows a user to have multiple emails and phones.
   
   
   
   
   

ParentSquare Mobile App

1. If you have more than one contact card, and tap Yes, Merge This Contact on each card, your contacts will automatically be merged into one account. ParentSquare allows a user to have multiple emails and phones.

Use My Accounts

• Web Browser

  1. Log in to your main ParentSquare account.
  2. Click your name in upper right and select My Account.
  3. Click Combine with another account.
     
     
     
     
  4. If there are any accounts matching your verified email(s) or phone(s), a page with recommended users will appear.
     a. Click Combine Accounts, confirm any additional contacts on the account, and click Combine Accounts.
     b. If you do not see the account you want to combine, click combine another account.
  5. Log in to your other ParentSquare account.
  6. Select name to use on your account and click Combine Accounts.
  7. Your accounts are now combined. The next time you login to ParentSquare, you will be able to access your account using any* of the associated email addresses or phone numbers on your combined account. *Note: Staff must sign in with the email or phone number associated with their staff account.

ParentSquare Mobile App

• Log in to your main ParentSquare account. Note: Staff must log in with the email or phone number associated with their staff account.
• Tap menu in upper left, select Account then Combine Accounts.
  
  
  
  
• Sign in to your other ParentSquare account.
  
  
  
  
• Select name to use on your account and click Combine Accounts.
• Your accounts are now combined. The next time you login to ParentSquare, you will be able to access your account using any* of the associated email addresses or phone numbers on your combined account. *Note: Staff must sign in with the email or phone number associated with their staff account.

Request Password Reset

• Web Browser

  1. From the ParentSquare sign in page, http://www.parentsquare.com/signin click Forgot Password under the Password field.
     
     
     
     
     

  2. Enter the email or phone number you think is on both accounts and click Go.

  3. If you entered a cell phone number, you will receive directions to reset your password via text.
     If you entered an email address, you will receive an email from ParentSquare.
     Click Reset your password.

  4. Select the account for which you would like to update the password, click Update Password.

     
     
      

ParentSquare Mobile App

• On the sign in page (when signed out of the app) enter the email or phone number you think is on both accounts.

• Tap Continue.

• Tap Forgot Password 
  
  
  
  
  

• Enter verification code sent to your email or phone. 
• Select the account for which you would like to update the password.
  
  
• Follow the instructions to reset your password. 

Related help article:

• For Admin, see how to unmerge accounts in Manage User Contact Information

This document was created for Irvine Unified School District by the Information Technology Department.

If you have any questions, submit a new ticket or email us at helpdesk@iusd.org.